Shipping Policy

Effective Date: July 2, 2026

At Elegant Gold, we are committed to delivering your jewelry safely and efficiently. Please review our Shipping Policy below for information about order processing, shipping times, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

• United States: 5–10 business days

• Canada: 7–12 business days

• United Kingdom: 5–10 business days

• Europe: 7–15 business days

• Australia & New Zealand: 7–15 business days

• International Orders: 10–20 business days

Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available, so you can monitor your delivery.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

Elegant Gold is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

Include:

• Your order number

• Photos of the damaged packaging

• Photos of the item(s)

We will review your claim and work toward an appropriate resolution.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes or cancel it.

Contact Us

If you have any questions about our Shipping Policy or your order, please contact us.

Email: info.faithbabatunde@gmail.com

We will respond as quickly as possible and are happy to assist you.